Customer Service Rep 3, Part-time

Company Name:
ACCO Brands
ACCO Brands, one of the world''s largest suppliers of branded office products, with annual revenues of nearly $1.8 billion, is seeking a part-time Customer Service Representative to join our team. The normal schedule for this part-time position will have working hours of 3 p.m. - 7 p.m. Monday through Friday.
Duties and Responsibilities include but are not limited to the following:
Handle incoming customer calls with expedience and proficiency within the company standard.
Enter service orders including new customer set up with accuracy and proficiency.
Provide all pertinent information regarding service orders including resolution follow up to service technicians, customers or sales representatives as needed.
Maintain current and accurate customer profiles and/or service maintenance notes.
Participate on cross functional project teams for process improvements or system enhancements.
Develop a strong knowledge of ACCO products, policies, procedures and systems.
High school diploma or GED required
2+ years prior Customer Service Call Center experience or comparable experience required
Ability to work independently and with little supervision preferred
Ability to multi task and prioritize work preferred
Ability to handle high call volume with low abandon rate preferred
Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
Strong verbal skills and written communication skills required
Demonstrate professionalism, dependability and the ability to work well in a team environment required
Local candidates only
ACCO Brands markets products in over 100 countries across the globe through our own sales force and distribution networks.
As one of the world's largest suppliers of school supplies and office products we pride ourselves in reaching the world on a daily basis with our products. Companies, students, teachers, parents and business professionals alike in more than 100 countries use our products each day. Here at ACCO Brands, we're proud of our more than 100 years of industry leadership and innovation, and we're focused on delivering exceptional value for our shareholders and customers by providing unique, leading-edge, branded office products. We look forward to continuing our tradition by hiring talented individuals guided by a spirit of innovation.
Our industry-leading brands and products include AT-A-GLANCE and Day-Timer , Five Star , GBC , Hilroy , Kensington , Marbig, Mead , Quartet , Rexel, Swingline , Tilibra , Wilson Jones and many others.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Date: 2014-07-02
Country: US
State: MS
City: Booneville
Postal Code: 38829

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